d' Return Pollicy


Return Policy

Didn't work out for you?  No problem: we accept returns within twenty (20) days of purchase (from the date listed on your receipt) all items must be in new condition.

 Items cannot be worn, damaged, washed, or altered in any way. All original tags must be attached, footwear must be in new condition, and swimwear & bodysuits must have the hygiene liners intact.  Gift cards are non-returnable and non-refundable.

The following items cannot be returned or exchanged: opened makeup, earrings, ear cuffs, panties, accessories, and any other items marked as "Final Sale."  Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal.

U.S. Returns

Returns for online store credit will be processed free of charge, while returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $5.99, which will be deducted from the amount to be refunded to you. Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.

 Original shipping charges are non-refundable.

  1. Start your return by clicking here.
  2. Once you have found your order, click the "Return This Order" button
  3. Select the order or item(s) you would like to return and indicate the reason for your return.
  4. Choose a return for online store credit or for a refund. Please note, returns for online store credit will be processed free of charge, while returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $5.99, which will be deducted from the amount to be refunded to you. Please note that original shipping charges are non-refundable.
  5. Print your label and place label on the outside of the package.
  6. Drop off at your nearest UPS location.

 

International Returns

You must return your items to the address below within 30 days from the day you received your package. Please write your order # on the outside of the package. You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges.

Shop d’arte
Order # _________
405 Main St.
EL Segundo, CA 90245

Refunds and Processing

  • Refunds will be processed within approximately 7 to 10 business days after we receive your return.
  • Original shipping charges are non-refundable.

 

Online Store Credit

  • Online Store Credit can only be used online at our website, shopdarte.com.
  • Online Store Credit cannot be transferred to another person or account.
  • Please treat Online Store Credit like cash.
  • Online Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have selected "Store Credit" as the refund method.
  • Online Store Credit may be used to purchase gift cards to our store.
  • Any purchase amounts that exceed the value of the Online Store Credit will require an additional method of payment for the remaining balance due.
  • Online Store credit never expires.
  • Online Store credit is provided in U.S. Dollars.
  • Your use of the Online Store Credit constitutes your agreement to our Terms.
  • To view your Online Store Credit Balance, log into your shopdarte Your Store Credit balance will be displayed on the “My Account” page.
  • For more information about Online Store Credit, please contact Customer Care. 310.228.7636

 

What if my package was refused or was undeliverable?

  • Want to reship a refused or un-deliverable package? The new shipping costs depend on which new shipping method you choose. If you would like to cancel an order that has been returned to us, you will be responsible for a $7 return shipping fee and a 15% restocking fee will be deducted from your refund to cover the cost of processing your order.

Store Returns:   Items purchased online or at boutique can be returned with in 10 Days of purchase for "Exchange" Only .  Item must have original tags, unworn , undamaged .  Original shipping charges will not be applied or refunded. 

We reserve the right to void or refund a payment for any order at any time for any reason. Please email us at darteconnection@yahoo.com or call us number

1-310-228-7639 or 310.322-4744 if you have any questions or concerns.